We deliver the outcomes your business needs.

We understand that skill sets differ for each customer service role, from customer service representatives addressing customers by telephone to service engineers visiting clients, and for service people interfacing directly with consumers to those involved in business- to- business situations. Whatever the situation we have the skill models needed to meet your requirements and the consultancy and training skills needed to deliver real improvements in performance.

Clients can rely on our proven methodology.

Clients always want to see a return on their training investment, even more so when times are hard. Many clients value the strength of our proven methodology in delivering results, from the rigour of our research, to develop excellent customer service skill models, to the structured process we employ to ensure we embed those skills within our client organisations.

We deliver results on a global basis.

Whether you are a sole trader wanting to upgrade your own customer service skills, or a multi national company wishing to deliver a global project we have a solution to meet your needs. We deliver a range of training solutions from public programmes to the delivery of the largest global projects. Huthwaite can deliver training and consultancy across the globe in over 30 languages, a service that wins plaudits from our clients for the consistency we bring to their global programmes.

We help you to develop competitive advantage.

In a recent survey of senior managers 39% quoted poor customer service as the main reason for switching suppliers. But 90% of respondents also stated they would purchase more goods and services from an organisation delivering customer service beyond their level of expectation. It follows that developing excellent customer service skills can deliver a real competitive advantage. Huthwaite International's CARE skills model, based on objective research to uncover the skills that underpin excellent customer service, can deliver that competitive advantage for your organisation.

We help our clients to deliver real customer value through service.

Customer service personnel often have the most frequent contact with customers and are well placed to add real value to the relationship, yet few see this as their role. Even where service teams recognize that they have a role to play in developing customer value they may lack the capability to do so effectively. We can help your service professionals to develop the skills needed to explore opportunities for developing added value, for both the customer and your own organisation.

We are a safe pair of hands.

Huthwaite International is a recognised leader in the field of skill development leading to improved results. Our reputation is based not only on the strength of our research based skill models, but also on the strength of our people and the resources of our organisation. Together, these allow us to deliver projects to meet client needs and timescales, no matter their size, complexity or urgency. Our confidence in our ability to deliver effectively is reinforced by the results of our recent brand health check, when 100% of respondents said they would recommend us to colleagues or business associates.

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